Delivery & Customer Service

All our orders are taken from the shelves of our Burlington Arcade store.
They are then elegantly gift wrapped by hand, before being boxed and sent out to you.

Delivery information

All UK orders are delivered within 7 days. Deliveries to other countries may take a little longer. All deliveries need to be signed for so please make sure there will be someone at the delivery address. If you are not at home you will get a card through the door with instructions on how to collect your parcel or re-arrange delivery. In the unlikely event that your chosen item is out of stock we will be in touch to let you know when to expect your delivery.

Delivery charges

All orders to UK over £200FREE delivery
All other orders over £300FREE delivery
Delivery to UK by UPS£4.95
Delivery to Europe£12.95
Delivery to USA
& Rest of the world


A freepost returns service is available for all UK customers. To arrange a return, in the UK or elsewhere, please contact our customer service department on +44 (0) 207 235 2471 or

Urgent deliveries

Please call us if your order is urgent and we will endeavour to arrange next day delivery to any address in the UK.


Click for details