Delivery & Customer Service

All our orders are taken from the shelves of our Burlington Arcade store.
They are then elegantly gift wrapped by hand, before being boxed and sent out to you.

Delivery information

Delivery Times

All UK orders are delivered within 3-5 working days and in the majority of cases even earlier. Deliveries to other countries may take a little longer depending on the destination, but are usually made within 7-10 days. We cannot guarantee delivery times for any orders.

Delivery Service

All deliveries are made via Interlink Express and their international partners, and once dispatched can be tracked via their website. Once your order has been prepared, gift wrapped and dispatched you will receive a confirmation email from us with a link to the order tracking page. You will also receive an email from Interlink Express. If you have supplied your mobile number you will also receive an SMS on the delivery day which will give you a 1 hour delivery window with some options in case you are not available. All deliveries need to be signed for so please make sure there will be someone at the delivery address. If you are not at home you will get a card through the door with instructions on how to collect your parcel or re-arrange delivery. In the unlikely event that your chosen item is out of stock we will be in touch as soon as possible to let you know when to expect your delivery.

International Customs and Import Charges

We do our upmost to ensure that your order arrives as quickly as possible with no additional charges for you to pay. Sometimes this may mean we change our delivery method but we will always contact you to inform you of this. Should you receive any additional charges when you receive your order, please contact us.

Delivery charges

Delivery to UK - 3-5 days
Delivery costs £4.95, FREE for orders over £250

Delivery to Europe - 5-7 days
Delivery costs £12.95, FREE for orders over £350

Delivery to USA & Rest of the world - 7-10 days
Delivery costs £14.95, FREE for orders over £350

Urgent deliveries

Please call us if your order is urgent and we will endeavour to arrange next day delivery to any address in the UK. Please note this is not always possible and in some cases may incur an additional charge.


A free post returns service is available for all UK customers. To arrange a return, in the UK or elsewhere, please contact our customer service department on +44 (0) 207 235 2471 or


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