Frequently
Asked Questions

Making a purchase

  1. How do I make a Purchase?

    Once you have selected your product by size and colour just click the 'Add To Bag' button. Then choose to either continue shopping or proceed to checkout. Our easy-to-use online guide will take you through the payment process step by step, allowing you to cancel the purchase at any point.

  2. How safe is the online purchasing process?

    We use a system called Braintree used by many large companies. We believe that it is the most secure electronic payment mechanism available. Your credit/debit card details are not visible to N.Peal staff at any level and we do not store any credit card information. N.Peal takes your security and privacy seriously and all transactions are encrypted to the highest level.

  3. Can I purchase over the phone?

    We are more than happy to talk through your requirements and take your order over the phone. Just call +44 (0) 207 730 6891 (Mon-Sat 9:30am-6pm, Sun 11am-5pm).

  4. Which size should I choose?

    Please follow our sizing guide or call us to discuss your requirements on +44 (0) 207 730 6891 (Mon-Sat 9:30am-6pm, Sun 11am-5pm).

  5. What payments do you accept?

    We accept all major credit cards including AMEX. For other requirements please call us on +44 (0) 207 730 6891 (Mon-Sat 9:30am-6pm, Sun 11am-5pm).

Your order

  1. How will I know that my order is being processed?

    When you place an order with N.Peal you will receive a confirmation email. You will also receive an email to let you know once your order has been dispatched.

  2. Will I get a receipt?

    We have a legal obligation to provide you with a receipt. So your receipt will be emailed to you following the successful transaction.

  3. When will I receive my order?

    All UK orders will be delivered within 2-3 working days. Orders to other countries will take a little longer.

  4. How do I contact N.Peal?

    Please refer to our Contact Us page.
    enquiries@npeal.com

  5. Can I track my order?

    You will receive an email and tracking number once your order has been dispatched, with a link to track your delivery on the UPS website. You can also email enquiries@npeal.com for an update on your order status.

  6. Can I add items to an existing order?

    If you wish to add items to a completed order, please call +44 (0) 207 730 6891 (Mon-Sat 9:30am-6pm, Sun 11am-5pm) and we will endeavor to meet your request.

Delivery

  1. Where does N.Peal ship to?

    We will ship to the delivery address you require. All orders are dispatched by special delivery and will require a signature on receipt.

  2. What are the delivery charges?

    Free UK delivery on orders over £200 Delivery within the UK £4.95 Delivery to Europe £12.95 Delivery to USA & Rest of the world £14.95

  3. Can I receive next day delivery in the UK?

    For urgent delivery we suggest you speak directly with our customer service team on call +44 (0) 207 730 6891 (Mon-Sat 9:30am-6pm, Sun 11am-5pm) and we will endeavor to meet your request.

  4. Will I need to sign for the delivery?

    You will need to sign for your delivery. If you are not at home at the time of delivery you will receive a card with instructions on how to collect your item or arrange re-delivery.

Returns

  1. Can I return items?

    In the very unlikely event that you are not 100% happy with your purchase, we will accept returns within 30 days for exchange or refund in full, provided the goods are returned in their original condition. Please email enquiries@npeal.com to arrange to return your item.

Your details

  1. Details to third parties?

    Only N.Peal will have access to your personal information and this will not be sold to any 3rd Party.

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