Delivery & Returns
DELIVERY CHARGES & TIMES
3-5 working days via DPD - FREE
Next working day via DPD - £10 (*Order by 1pm Monday-Friday excluding bank holidays, UK Mainland only, not available during sale periods*)
EU & Europe
5-15 working days via FedEx or DHL - £12.95 or FREE on orders over £350.
Signature is required.
USA & Rest of the world
5-20 working days via FedEx or DHL - £19.95 or FREE on orders over £350.
Signature is required.
The delivery times quoted are carrier provided timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any order and international orders could be subject to customs delays which are unfortunately out of our control.
UK Mainland next day delivery*
Order by 1pm Monday to Friday to receive your order on the next working day via DPD (not available during sale periods). If your order is placed on a weekend, bank holiday, or after 1pm, your order will leave us on the next working day. This service is only available to customer living within mainland UK and excludes the following postcodes.
FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50 Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3
CHRISTMAS FINAL ORDERING DATES
To ensure delivery of your Christmas order on time, kindly place your order by the following times:
- For UK customers, please order by 1pm GMT on December 19th.
- For international customers, please order by 9am GMT on December 14th.
Please be aware that we are committed to making every effort to ensure your order reaches you in time for Christmas. However, there are instances where courier services may face significant backlogs, resulting in potential delays. If you have any concerns about your delivery, please don't hesitate to contact our customer experience team.
All UK orders are delivered via our courier DPD.
Once your order has been dispatched, you will receive an email from DPD with your delivery details including a 1 hour delivery window and some options in case you are not available.
If you have supplied your mobile number, you will also receive an SMS on the delivery day with this information.
If DPD are not able to safely leave your parcel, you will receive a card through the door with instructions on how to collect your parcel or re-arrange delivery.
All international orders will be delivered via our couriers FedEx or DHL depending on your geographical location.
Once your order has been dispatched you will receive an email from the courier including your tracking details. All deliveries need to be signed for so please make sure there will be someone at the delivery address. If you are not at home, you will be notified by FedEx and a redelivery will be attempted. Unfortunately, we do not currently delivery to BFPO addresses.
Delivery timescales at times can take a little longer depending on the destination. We cannot guarantee delivery times for any orders.
INTERNATIONAL CUSTOMS AND IMPORT DUTIES
We offer a delivery duty paid (DDP) service to a lot of countries around the world. This means that any duties or customs fees have already been paid when the parcel arrives with you.
Unfortunately it is not possible to offer this in every country, and if you are placing an order to be delivered to the countries listed here you may receive duty and customs charges and these must be paid for by you before delivery can be made. We have no control over these charges and cannot advise what they may be.
RETURNS & EXCHANGES
All N.Peal items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for a refund. Alternatively if you wish to exchange it for a more suitable size or colour we can also arrange this for you. To arrange an exchange please call or WhatsApp our Customer Experience Team on +44 (0) 207 409 0908 or email firstname.lastname@example.org.
Extended Christmas Returns Policy
Any purchases made online between November 1st and December 24th 2023 can be returned up until January 22nd 2024. For purchases made from 25 December onwards, our normal return policy will apply.