Delivery & Returns
DELIVERY CHARGES & TIMES
UK - 2-5 working days via DPD.
FREE DELIVERY on all orders.
EU & Europe - 5-15 working days via FedEx.
Delivery costs £12.95, FREE DELIVERY on orders over £350.
Signature is required.
USA & Rest of the world - 5-15 working days via FedEx.
Delivery costs £19.95, FREE DELIVERY on order over £350.
Signature is required.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
All UK orders are delivered via our courier DPD.
Once your order has been dispatched, you will receive an email from DPD with your delivery details including a 1 hour delivery window and some options in case you are not available.
If you have supplied your mobile number, you will also receive an SMS on the delivery day with this information.
If DPD are not able to safely leave your parcel, you will receive a card through the door with instructions on how to collect your parcel or re-arrange delivery.
All international orders will be delivered via our courier FedEx.
Once your order has been dispatched you will receive an email from FedEx including your tracking details. All deliveries need to be signed for so please make sure there will be someone at the delivery address. If you are not at home, you will be notified by FedEx and a redelivery will be attempted. Unfortunately, we do not currently delivery to BFPO addresses.
Delivery timescales at times can take a little longer depending on the destination. We cannot guarantee delivery times for any orders.
INTERNATIONAL CUSTOMS AND IMPORT DUTIES
We offer a delivery duty paid (DDP) service to a lot of countries around the world. This means that any duties or customs fees have already been paid when the parcel arrives with you.
Unfortunately it is not possible to offer this in every country, and if you are placing an order to be delivered to the countries listed here you may receive duty and customs charges and these must be paid for by you before delivery can be made. We have no control over these charges and cannot advise what they may be.
RETURNS & EXCHANGES
All N.Peal items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for a refund. Alternatively if you wish to exchange it for a more suitable size or colour we can also arrange this for you. To arrange an exchange please contact our Customer Experience Team on +44 (0) 207 409 0908 or firstname.lastname@example.org.